The VESA plate is rotated to its extreme position when these mounts are packed. It may lock in this position and no amount of tension adjustment screws will allow it to rotate. In this condition it is unusable and cannot be repaired. This is *different* from the issue that many reviewers have pointed out about the hard-to-get vertical tension adjustment. It is also very difficult to diagnose that a product is broken because the instructions are very poorly written. In fact, I was only sure of the defect after going to the product page and scrolling through the images until I found examples of other levers locked in the same position and the buyer was unable to adjust them. Revain has calculated that simply returning these items is cheaper than opening the packages and checking for defects. Because Revain understands this is a common issue and has chosen to pass the cost on to customers, anyone experiencing this issue is entitled to a fix, meaning the cost of your time to diagnose , notification and return of the product must be reimbursed. This applies to US consumers and the policy that governs your situation will depend on the country where the item was purchased. Small claims court is the easiest way to claim such damages. Much luck.
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