I like that it's easy to use, simple set up process makes sure everyone can get started quickly! The "human" part of communication with customers doesn't feel as good since they don’t answer back instantly when you ask them questions - sometimes takes hours or even days until people reply which isn;'y great if your not around during those times.. It also does take time before things start working after getting everything setup correctly (at least in my experience). Try running some tests first so know what works best together but overall very useful tool once implemented especially considering how cheap this software currently goes at $30/month per user compared other options out there today such as Drift etc., Also helps grow business by increasing customer satisfaction through one-onone interactions between bot & users.