I like that it integrates all facets of our business into one place so we can see everything about each transaction as well as customer engagement at once! It's not perfect but they've been working very hard to make improvements over time. The best thing from me would be for them to release more new features in addition to what already exists or improve existing ones out there currently. There are some things missing at this point such as having better reporting capabilities when viewing transactions instead being limited to just seeing last month only without the ability to drill down further than 1 year back. Also sometimes their pricing could vary depending on your needs which makes budgeting much harder because you're never sure how long certain processes will take etc. Having access to information quicker than ever before has made my job easier by leaps and bounds allowing us to effectively run multiple businesses/departments within one organization efficiently and seamlessly!!