Header banner
Revain logoHome Page
Clarence Calcara photo
China, Beijing
1 Level
682 Review
69 Karma

Review on Lightimetunnel by Clarence Calcara

Revainrating 3 out of 5

The Downside of Using LightRail's LightTunnel

Lightimetunnel's online shop caught my attention because I consider myself to be an audiophile. I assumed they would have a broad selection of high-quality headphones, earbuds, and accessories given their area of expertise. Nonetheless, Lightimetunnel left me feeling dissatisfied and dejected. To begin, I found their website to be cluttered and hard to browse. I spent more time looking for the items I wanted than I would have liked doing real browsing and price comparing. There wasn't a good way to narrow my search, and the explanations of the products were vague and uninformative. When I did discover something I was interested in, I was let down by the limited customization options. The selection was smaller than I had anticipated, and several items were unavailable. I didn't feel like I was receiving a good deal because the prices were higher than I anticipated. The situation was made worse by the unresponsive and unhelpful nature of customer support. I waited days for a reply after making an inquiry about a merchandise. When I did hear back, it was unhelpful and only added to my mounting sense of exasperation. Overall, Lightimetunnel was not a positive experience for me. Disappointment and dissatisfaction flooded over me as I navigated the website and discovered the restricted product selection, high prices, and unhelpful customer service. If you're in the market for high-quality audio gear, I wouldn't suggest you shop at this online retailer.

Pros
  • Numerous audio instruments of the highest possible quality
Cons
  • Empty