The staff are friendly, professional & always willing help you with any questions or issues we've had! I love how they offer their services for your hair without taking up much of yours :) They have helped us solve many problems over our 2 year membership (mainly because my stylist was out when needed). Sometimes it can be difficult finding someone who will work late as there aren't too may people in this area but once again - great customer care from Prete!! We're not really into getting 'done' by anyone else so having an appointment booked through them means everything goes smoothly next day- no dramas etc!