I like how easy it was for me as an individual to learn this system. The process flow diagrams are very helpful when you first go through learning it. Also having the training videos online helps tremendously with getting started. Some areas could be improved such as more detailed help guides for users who need assistance while using this tool. This is still one of my favorite programs because you can easily manage projects and risks so it's a must have even if your department does not use much risk management. We do a lot of work where there are high levels of risk but we also have a lot of change orders that make us nervous at times. Using RiskTrak gave us some peace of mind knowing our issues were addressed before they became problems which helped improve customer satisfaction.