It was easy to understand what each person did for me. I thought my case could be lost but it wasn't! The people at this office are very professional and really know their stuff. They worked with me on everything - how much time they had left on the insurance policy, getting the best deal possible etc. They were always helpful without being pushy or demanding. If you're looking for great customer service but don't have tons of money to spend then go here. We hired them after we found out that there was no way to get back half of our medical bills from another lawyer who didn't work well with us. This attorney took care of everything so quickly we never knew anything about him until we met!