Review on Enate by Lamar Vanderburg

The platform provides great features for managing our customer service team as well as internal teams within an organization. It allowed us to create multiple queues (or stages) in order to manage complex cases or projects that require different levels of attention. We were able solve both short term problems such as assigning agents to tickets but also had more long-term solutions like creating custom groups/tasks so we could segment tasks by priority level. One major issue is how difficult it was to use once I learned what some tools did do versus others didn't - this includes things like adding new templates to existing fields which seemed very simple yet took me several tries before getting them correct! Also when using email notifications there are times where they don't get sent out correctly because "enabling" one option doesn't result in another change being carried over throughout other options until after clicking apply changes button. This can be frustrating especially if you rely heavily upon those emails to inform your customers about.