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Enate Review

2

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Excellent

Revainrating 5 out of 5Β Β 
RatingΒ 
5.0
IT Management, Process Automation

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Description of Enate

Using Enate, you'll simplify processes from start to finish, ensuring the right worker does the right thing at the right time. Enate combines all the functionality of ticketing management, case management, work and capacity management, and workflow capabilities along with the real-time performance dashboard reports

Reviews

Global ratings 2
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Type of review

Revainrating 5 out of 5

Great Solution For Creating Cases And Complex Tasks

The platform provides great features for managing our customer service team as well as internal teams within an organization. It allowed us to create multiple queues (or stages) in order to manage complex cases or projects that require different levels of attention. We were able solve both short term problems such as assigning agents to tickets but also had more long-term solutions like creating custom groups/tasks so we could segment tasks by priority level. One major issue is how difficult…

Pros
  • Great interface with intuitive design.
  • Ability integrate into Outlook calendar allowing easy visibility at any time, even ones outside work hours without having internet access)
  • Support agent portal allows users see information specific their account statuses from all locations worldwide including mobile applications while offering better communication compared traditional chat support channels,
  • Email delivery notification function helps
Cons
  • Secret

Revainrating 5 out of 5

Excellent Collaboration Tool That Works Well With Any Kind of File

Enate has allowed our team to collaborate more effectively as we are able to send individual files securely in a manner that is easy for all participants to use. The software also allows us to set up pre-built tasks so there is less guesswork when it comes to task completion. We have yet to find an issue or something that would make us feel that the software is lacking in any way. We highly recommend this software to anyone who requires electronic document storage, sharing, and collaboration…

Pros
  • Ease at accessing information
  • Easy access from mobile devices (iPhone/iPad)
  • Great customer service! They were always available if issues arose.
  • Very user friendly interface with great functionality
  • Can be accessed remotely via web browser no need install anything locally like Adobe Acrobat Reader
Cons
  • It is hard to say