The most useful part about this program was that it could be used by both internal users as well external customers without any problems at all! It also had great features for creating workflows easily so we didn't have much trouble using them during our project implementation process either! There werent many things I disliked but nothing major really comes into mind except maybe some minor glitches here an there like when something would crash due too high usage rate (as compared against other programs) sometimes causing errors etc - they've since fixed those issues however now its pretty good overall :) We're solving lots more complicated problem than just simple flow charting & diagramming needs such projects are very easy nowadays thanks t their help!!