This is by far one of my favorite tools to use for our workflows. It's easy, simple & intuitive! I do not have anything specific that i dislike about this tool but it does seem like they could add more features in areas such as email notifications when new items are added or changes made within certain sections/items (such as adding an item from another team member). If you're looking into creating some type of business process management system then consider using Wag instead of Excel because there can be many benefits with having your processes automated via software vs manually entering them every time yourself. We utilize all aspects at once so we don't need separate programs for each section yet still able tot track everything through wag itself which makes life easier since now only 1 program has all 3 functions needed. I love that it can be used for different projects, and that you can have multiple users working on one project at once. It is also very easy to use and navigate. The interface could look a little better, but it's not bad. WAG has allowed us to save time and money by having our employees collaborate on projects in real-time, which has been a huge benefit.