I went to the online store of Netgo not too long ago with the intention of buying some hair care products and accessories, and I have to admit that the entire shopping experience left me feeling really let down. To begin, their website was difficult to navigate, and the products were not categorized in the most effective manner, which made it difficult for me to find what I was searching for. After a long search, I was eventually successful in locating the products I was looking for, but I was underwhelmed by the quality of the hair extensions and accessories. The hair extensions gave the impression of being artificial and unnatural, and the accoutrements appeared to be of poor quality. I made the decision to send the things back, but I was taken aback to learn that they do not provide free returns; this information was not disclosed on their website. It came as a complete surprise to me when I found out that they had charged me a restocking fee for the products after I had gone through the process of returning the items. This is a point that was not brought up anywhere on their website or while I was going through the process of checking out. To make matters even more difficult, the customer support representative was unhelpful and unwilling to find a solution to the problem. After everything was said and done, I was left with a sense of annoyance and dissatisfaction. In general, I do not encourage shopping at the online store run by Netgo. The price is not justified by the low quality of the products, and the customer service was ineffective and inflexible. You should save your money and look for a different merchant to fulfill your requirements for hair care and accessories.