The system is really easy for end users like me who are not tech savvy at all! I am able make changes easily without having technical expertise in coding etc as it guides you through step by-step process using drop down boxes which makes learning super simple!! There were some minor glitches while setting up one time but that was sorted out very quickly since they responded within 1 hour from my request via email!! Highly recommend this tool! Very user friendly no need too have IT people around just use your everyday skillset :) Also we can create our own training modules so there's nothing stopping us doing what ever level needed if required.