I really like how easy it is when working in an office setting because they have someone there all day everyday but if something happens outside of their time frame just let them know its ok as longs nothing critical! Its not bad at this point though so no complaints from my end :D Just make sure before signing up anything important be aware or else things could go wrong very easily since everything has been automated now days.
They are able to get rid off some problems i was having such as virus issues which were taking over our system.