The team at redap was easy going but very knowledgeable about their product line in addition they had great people skills which made it enjoyable working with them! I would say there were no dislikes other than maybe getting used to how things are set up from different vendors out here we have an advantage of having our own system so its not like i'm switching everything over every time something changes.
We use this for monitoring devices such as servers etc., It helps us know if someone has been using one too much by seeing when the lights go off (which could mean power failure).