I spoke to Roland for 3 days to get this switcher fixed. He's only a month old. I started the process 3 days ago and still haven't received an RA#. I have provided the requested information via email and have not yet received a reply. All technical support or repair calls go straight to voicemail. It seems like a great little switch, but be aware that if it ever needed a factory overhaul it would be a slow-motion nightmare.
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