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1 Level
794 Review
45 Karma

Review on AnswerWise by Esvin Hopuhnopuhlis

Revainrating 4 out of 5

Great product and great customer support

The best thing about this software it's so easy to use, you don't need any background knowledge of how an intelligent chatbot works or what its capabilities are like before using them! I have been able to implement answerwise into our platform with little effort at all which has improved user satisfaction across every department we've had access too since then as well (we're not just talking tech-savvy users!). We can now provide proactive answers without having human reps around 24/7 in order take calls from other departments.

img 1 attached to AnswerWise review by Esvin Hopuhnopuhlis



Pros
  • Automation
  • Intelligent messaging for callers when no agent is online
  • Easy training process great support team available by phone if needed.
  • Great value proposition compared against competitors such TPS & Cisco Call Manager etc
Cons
  • No full desktop integration / app