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Review on 🦷 Convenient & Stylish: Quip Electric Toothbrush Copper Travel by Popeye Knight

Revainrating 1 out of 5

Quip: Zero Stars for Customer Service

So how many obstacles can a business put up to keep you from honoring your warranty? Take a master class from Quip. This was the fifth Quip toothbrush bought for a second home and as a gift. My last toothbrush broke after 8 months so I contacted Quip. Good news, one year warranty! Oh, you didn't register your $40 toothbrush with them when you bought it? Oh, the guarantee is only valid if you have a rechargeable subscription and we don't see that you have one. (Yes.) Oh we need you to send us 3 pictures of the toothbrush and the motor code. (Yes.) Oh, you have to send us the bill. (I have.) Oh, the seller is not an authorized reseller, sorry, can't redeem the warranty! Oh, you want to cancel the top-up? Your email is from a different address, even though we know it is you. Therefore we cannot do this unless you reply with that email address and we then delete it for you. All in separate step-by-step letters. This is clearly not a company to buy from if you don't like playing games and don't think you're an idiot.

Pros
  • Beauty and Personal Care
Cons
  • Minor Issues