Carrying a small laptop and some file folders along with charger, mouse, glasses etc! The long strap began to snap. Very disappointed as I paid a good dollar for it. After speaking to customer service, they replaced my bag almost free of charge and the response time was very quick. I am very pleased with their efforts to resolve my complaint. They also promised to deal with the problem, be vigilant on the problem found and work on it. The spare bag is also stylish. just need to test the weight performance. But in general the product is a big plus.
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