I liked that they offered several different packages for our agency, making it easy enought o find something suitable! They have been super responsive in helping with any issues we've had so far as well - very professional team of people who are always willing t help out their clients no matter how big or small your need may be :) We were looking at options other than just using an email autoresponder service because some agencies charge too much per month which can get expensive if you're not sure about working w/ them yet (we didn't want someone else having access tot he account). So this was perfect since everyone could see all emails going through without being able ot read anything private from us :D.