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South Africa, Pretoria
1 Level
732 Review
46 Karma

Review on MOONTOY by Aaron Clayton

Revainrating 2 out of 5

Experience with the MOONTOY Online Store That Was Not Satisfactory

I went through the MOONTOY internet store to purchase some toys and construction sets not long ago, and my experience was less than satisfying. It was impossible for me to put together several of the construction sets because the products I was sent were of a low quality, and some of the components were missing entirely. In addition, the customer service was unhelpful, and it took many days before I received an answer to the questions I had asked. The navigation on the website was also difficult to understand, and the purchasing procedure was drawn out. In addition, I was dissatisfied with the shipping time because it took far longer than I had anticipated to receive my item. In general, I had a below-average experience with MOONTOY, and as a result, I would not suggest this online store to other people. If you are seeking for high-quality toys and building sets, as well as outstanding customer service, you should look elsewhere. There are better options available.

Pros
  • The shipment was quick and secure.
Cons
  • A frustratingly slow response time from the customer service department.