I like how easy it is to create new models and train them. It makes creating new models for different purposes extremely simple. There are some limitations in the amount of data that they offer. The more data, the greater quality of the model. Sometimes it might take a little while for an update to be applied. It would be better if they had a more comprehensive API which allows other applications such as third party chatbots to be developed. This has solved many issues for me by allowing my customers to interact through our platforms (which were previously very basic). I like how simple it is to put together prototypes using the examples provided. The documentation could be better overall. There are some things that aren't clear, but they're fairly minor. For example, there is no explanation of what "Matroid" refers to and why you should use it for your project. It seems like it would make sense and save time if it were explained. Matroid has given me the ability to create prototypes quickly at very low cost compared to hiring an engineer who will have to learn it.