I like that it's easy enough that anyone can use, but also has all of the bells and whistles you would expect from an advanced system with years of experience behind it. The customer support team at this time was not very helpful or knowledgeable when we had questions about how best to utilize our account manager feature within logipulse. We were able to have some success getting them more engaged in helping us solve problems by using other features such as ticketing instead of asking technical/support related question directly through chat (which they don't seem interested in). However, there are still many things which could be done much better than what exists today. Our biggest problem right now is being able to track shipments between customers without having multiple tracking numbers per shipment. This makes managing invoices difficult because one invoice may need several different shipping labels attached to each item shipped so that they arrive together.