I ordered 3 paddles and got a quote on this website (lettersyard.com) for the trio package. Looking at all the extras that came with the package I was very excited and happy with all that I got for only $119. Well the first shipment took 2 weeks to get to my house which was fine with me as it came from California and was shipped to Illinois. However, when I received the package, I found that I was missing many items. I ordered 11 Sigma and only got 4. I also ordered 2 related words "Big Sis" and only got 1 and got 2 "BigBro" instead. I also omitted "L" and "A". So I called the company and they said they would apologize and send me my missing parts. Well, it took me another 2 weeks to get the missing parts because FedEx "lost" the package. So I finally got the missing parts to find out I still didn't get everything I ordered. The guy I spoke to and emailed a couple of times, Tam, was very nice about the whole thing, but I just don't understand how this company can mess up my order twice and the first time was missing 10 Parts I had ordered . This whole process was very annoying and I will not order from them again.
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