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South Africa, Pretoria
1 Level
720 Review
56 Karma

Review on VELONA by Jesse Jewett

Revainrating 3 out of 5

A Disappointing Time Purchasing VELONA Cosmetics Online

I love to buy online, so I couldn't wait to check out VELONA's site and see what their cosmetics selection was like. My interactions with their web shop were less than stellar. To begin with, I had a hard time understanding and navigating the site. There was a lack of organization and clarity in the different product categories, making it difficult to locate particular items. The search feature also had a high rate of irrelevant outcomes. When I did track down the items I needed, I was dismayed to find that many of them had sold out. It appeared as though VELONA had an issue maintaining their stock current, which resulted in a cumbersome and time-consuming shopping experience. The purchasing procedure was just as dismal. Due to issues with the payment processor, I was unable to finalize my order. I had a bad experience with VELONA's customer support because of the long wait times and unhelpful staff. My overall impression of VELONA's web shop is one of frustration and disappointment. It was a hassle to buy their goods because of the website's poor organization, frequent stockouts, and erratic checkout system. If you're searching for a quick and easy way to shop, I wouldn't suggest their website.

Pros
  • crafted with the best materials and expertly formulated
Cons
  • a restricted range of merchandise to choose from