I like that it's easy to use, has lots of templates (including some free ones), and allows for very detailed customization. It can be slow at times when you have many posts or comments in your blog. Also, sometimes there are problems with the layout of blogs - they don't look right until after being published. The support staff also seems to take forever to respond to emails. But once those issues are resolved everything works great! We've been able to quickly set up several different types of websites using this product including my own personal site as well as sites for our church and school.