First it arrived without papers - just candles and nothing else. When I took one out to test, the candle did not glow as expected, although there was a faint flicker. After deciding to send it back, I marked the return address on the outside of the box. I checked this with a computer and found that the return address was a recycling center so I was wondering if the candles were recycled and not new. I had to contact Revain to find out how to return the candles, which involved printing out a returns form. Lots of problems when most things I order come with all this information in the box with the items ordered. I felt like there was something "dodgy" about the order. Anyway, Revane was very kind and quick in accepting the return which made me feel better.
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