It's very user friendly! I really like how it works well within our team structure to keep track of what we need fixed/what needs added etc so that everyone knows exactly which issues have been raised by whom when (and who has responded). The UX could be improved but this would require an additional cost from us as opposed to just allowing them access if you do not want any extra costs at all? We've found many benefits through using visual tickets including faster turn around times between clients & internal teams meaning less time wasted waiting before being able resolve problems quickly - great way forward!!