The packaging was wrinkled. When I opened the box, a black piece of plastic fell out. When I was installing ink cartridges in my printer, I noticed that the separate tab 251 BK was broken; This is the piece that fell out of the box. I kept putting it in the printer and because that part broke the cartridge didn't click and the printer didn't recognize the new cartridge. Now I have to buy a separate 251 BK as it is broken. I've been looking for a way to get in touch with someone to ask about a replacement, but all I can do is write a review. I am hoping for an answer regarding replacing this cartridge. I have installed other cartridges and can print because there is a larger 250 PGBK black cartridge. This is disappointing as I paid for 5 cartridges and technically only 4 work.
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