The experience of doing business with Nirvel is like taking your hair on a rollercoaster, only it's not in a pleasant way. They provide a big selection of hair care items, however the quality isn't great. You never know what you're going to get with their hair color selection. The hues are not as described, and the end results are not always predictable. Their hair masks may ease the pain of a broken leg temporarily, but they won't fix the problem at its source. Their website is slow, cumbersome, and difficult to browse; finding what you're looking for is like looking for a needle in a haystack. And dealing with their customer support is as frustrating and depressing as having a terrible hair day. My interactions with the Nirvel company were, on the whole, quite terrifying. I have no plans to return to the queue for this dizzying ride.