The customer support has been very kind, helpful & knowledgeable about this product! They have helped us navigate through some issues with our account as well!! I think it's because we are small businesses they really care that much for their customers. So far so good - No problems noticed yet by me or my clients. ! Nothing just great service all around ππΌπ My clientele love being able get there laundry done quickly without having long waits like other laundromats do when you try doing them online before 10am-11 am.