This shirt looks and feels good but of course it was crumpled from being boxed (folded) when it arrived. So I called the saleswoman to find out the best way to smooth out wrinkles (ironing, ironing in detergent, etc.). The phone was answered immediately, the gentleman who took the call put me straight through to a lady who gave me precise answers. Lightly wash, spin, hang and it all looked great. The shirt is beautiful and fits my needs but the service was amazing.