Everything about PDW HR is great! The customer service is exceptional. The software is intuitive and easy to use. The support team is always on the phone or in chat to assist with any questions. I have never had a bad experience with PDW HR. There are some things that I think could be improved such as the ability to sort the reports by specific dates. I would say that PDW HR is a great product. It is very easy to use and there are a lot of resources available to help with any problems that we may have. I highly recommend PDW HR. I am able to keep track of all of my employee's payroll hours and also create payroll reports.