It's easy to use, it has all of my favorite features (like SMS), I can send encrypted messages through WhatsApp/Facebook Messenger etc., great customer support! The only thing that could be improved would probably just have more functionality in general - but they're working hard at adding new things constantly so this isn't much an issue as such anymore :) We've been using peamaker since we started our business over 5 years ago now & haven’t had any issues with them yet whatsoever which makes me feel super safe knowing what kind people are behind us when sending out mass text campaigns or anything like those kinds o fthings haha :).