I find that this company does what they say! They are very responsive when ever you contact them for any reason. The customer service team always gets back in touch within minutes of your call or email being sent out. There isn't anything i dislike about using solvinjuryservices.com so far as an employer would be concerned. If there was something that we could change then it probably wouldn't matter. We have used their services since 2013 and nothing but positive feedback from our clients who use theirs everyday too.