I like how easy it was to use! It's so simple you can't mess up!! We are able get our jobs done quickly with this system compared other systems we have used before (which were more complicated). There isn’t much else i dislike about route but maybe if there weren't any limits then they could make some improvements? Our team has been using ROUTE since late 2018 where all employees now share access through mobile devices or computers alike which makes things easier than ever from an admin side perspective too.