I have been using this product since 2013 with great success until now. The customer support is very responsive when you need assistance in any way. There are some features that it doesn't offer which we would like to see but overall I can recommend this software to anyone looking for an enterprise level data protection solution. It has helped us save tons of time by automating our backups process. We realized how much effort was required to do backups manually (and often incorrectly). Nowadays all our files are backed up automatically at least once per day. This also means less risk of losing important data should something go wrong.