First the vials are a mess, and the company needs to do a better job packaging it inside their container. The shipping box was pristine so this is not a shipper or amazon issue. Luckily none were broken. Actually using the product for close to two weeks: first person me, had to stop after a couple days because my hair/scalp started flaking very badly. I was using it in front where I'm getting just a little bit of a receding hair line. Somehow my skin did not like this at all. With that a huge fail, I have had another member of the household try it who has very thinning hair. She seems to think her hair is getting a little stronger, but into the 2nd week we have yet to see objective results in before and after pictures. I suspect products like this working or not depends a lot on what causes the problem, prolonged use, and a healthy dose of believing. The ingredients are all natural and organic, so who knows if there is real repeatable un-cherrypicked scientific study to back this up. I hope the FDA starts regulating these types of products so we can know more conclusively if things like this should work. This is awfully expensive for 1/3 of a product (the amount of product needed to see result).
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