It's an easy to use software that is also very reliable, with no downtime for almost 5 years now! I think it would be great if they have more user friendly options in terms of how you can customize your own reports or maybe even having some sort customization like adding fields etc., but other than those minor things everything was just perfect!! We used this system from 2016 till 2017 when we switched over our business systems entirely using Zoho CRM which has been really helpful as well since then especially regarding lead management/sourcing process (i'm currently working there).