I like how easy it is for me as an administrator of my own account, manage all accounts in one place with many features that help us make our work easier! The dashboard has some minor UI issues but everything else works great so far. There's nothing really bad about this product yet since we are still using it during beta testing stage which can be expected from any new software at first time. Easy access to customer data and ability to track activity levels via reports will definitely benefit both internal users (our employees) and external clients/customers alike.