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Viet Nam, Columbia
1 Level
728 Review
92 Karma

Review on DONSP1986 by Matt Schmick

Revainrating 3 out of 5

Products and Service of Poor Quality Offered at the DONSP1986 Online Store

My experience as a product manager at DONSP1986's online store left me feeling incredibly dissatisfied with the quality of both the products and the service. The products did not live up to their billing and were of a subpar standard. The assortment of bicycle parts and components was extremely restricted, and the products did not meet the required quality standards. In addition, the customer support was unresponsive and lacked knowledge of the subject matter. My questions were not answered adequately, and it was abundantly obvious that the representatives had not been trained to deal with concerns raised by customers. Dealing with them was a source of frustration, and it did not appear as though they were interested in finding a solution to the issue. My expectations for the shopping experience at DONSP1986's online store were not met, and I was disappointed. My experience as a product manager has taught me how critical it is to provide excellent customer service and high-quality goods, but DONSP1986 fell short of these expectations. If they want to remain in business, I do not endorse their online store to anyone, and I strongly urge them to enhance the quality of both their goods and their customer support.

Pros
  • Superior sporting goods and outdoor equipment
Cons
  • There is a possibility of delivery delays.