I like how easy it is to use, its design has been very intuitive for me which helps with my daily tasks of writing out invoices or other documents that need to be signed by clients. The software also allows you to create templates so it saves time in creating new forms as well. It can sometimes get glitchy if your internet connection drops. This is rare but when it does happens it always fixes itself after about 2 minutes. There isn't anything negative about this product at all. I highly recommend it because it makes life easier as an admin assistant! With this program I have saved so much time since I'm not constantly making mistakes while entering data into excel sheets manually.