Adam's customer service was impeccable. The 2.5 x 20 inch activated carbon filter popped open, no damage, just ripped the skin, and next time nothing got into the system. Filter.Leather doesn't need an exceot to facilitate carbon exchange.I only contacted them to let them know if they have problems with the supplier.Small email conversation, nice and educational for me.Next thing I know everything About new membranes and carbon filters were sent to me two days later. The assembly is easy and consists only of the filter insert and the membrane, everything else is assembled. three or four times as long as I mount and place it correctly. It takes me about 30 seconds to take it off and move the entire assembly. One of my most enjoyable and easiest Revain purchases.
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