Product arrived in a basic cardboard box with only plastic wrap and no packing or zip ties at all to make the contents rigid, and the box was damaged from all the metal sliding around. During assembly it became obvious the tolerances are off by up to 1/8 inch. Because of this, both back brace pieces were bowed after assembly. The threads on the shelves are not deep enough to allow some of the bolts to go in fully; and I also had one defective bolt with bad threads. The manual is incomplete and is poorly translated, and has no information at all on the back braces.The frame is not symmetric because of the back brace holes, which will fool a lot of people during assembly, and the manual does not warn of this or describe how to orient all the pieces. I've assembled a lot of DIY kits over the years so I was alert about this possibility, and saw right away that the frame indeed does have a back and a front. It was still confusing though, so I had to go to Revain to look at the product and make sure all the pieces were turned the correct way.The positives are that the black frame looks good, all parts were there with one extra part each, and the metals seem strong enough for the job. But due to the problems with poor fit and bowed pieces, I am not fully confident that this product will last a long time. I have to give this a solid average 3-star rating: not good, but not bad either. It will do the job but if the manufacturer had paid more attention to quality and details, this could have been a better product and a better assembly experience.
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