I love how easy it was to use! After only 30 minutes or so my business partner had me up & running in less than an hour (we were new at this). The staff are very helpful when you have questions - they always respond within 24 hours. It's hard to find anything bad about their software. If your looking for something simple but reliable then definitely consider coconut softwares. We needed more functionality as we grew our client base quickly however coconut has been able to help us scale without breaking down like some other programs would do if used incorrectly.