Hammershowers aka Shower Head Shop emailed me through the Revain Marketplace a few days after receiving my order and asked if I was happy with my purchase of their handheld shower hose. I replied to this email that after a few days of use part of the metal winding came loose but I was able to put it back together after the water pressure was removed. They immediately replied that it was, pointed out a defect and informed me that they were in the process of sending me a replacement. An hour later I had a track number for a new package. Two days later I had a new hose. Installed and everything is perfect so far. That's impressive customer focus and a great way to build trust. hp If the replacement hose fails prematurely I will post an update.
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