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April Medellin photo
Cambodia, Phnom Penh
1 Level
456 Review
0 Karma

Review on ๐ŸŒผ Vibrant Blue Daisy Dog Collar by Yellow Dog Design by April Medellin

Revainrating 1 out of 5

Poor refund policy and product design/quality Yellow dog design

First, while the design is amazing and the construction itself appears solid, the sizing doesn't hold up. Imagine my surprise when I pulled my dog while standing on the street and there was no dog at the end of the leash. (Luckily, she was standing next to me, looking very embarrassed.) The second point is that Yellow Dog says their products are "backed by Yellow Dog's 100% design guarantee. Protected from abrasions, defects, fading and even chewing. I requested return authorization and a refund which they approved. When I received the RMA I was surprised to see that I had to pay return postage which was around $5 (including the padded envelope) which is just under half the cost of the collar. They said that the return postage is only payable if the item is returned within 30 days. So NOT 100% guaranteed. Yes, it's a small thing, but it's about the principle. Why would someone be charged for returning a defective item?

Pros
  • High marks for support and durability from testers
Cons
  • Fits