I like how easy it was to use,it's very user friendly! It has been great for all of our departments in my organization to be able to communicate easily through this system. We are still learning some things about using the software but overall we love everything so far. Nothing at this time. This program works well within our department as everyone uses different parts of the information they need in order to complete their duties efficiently. Our main goal right now is just getting comfortable enough with the application that when something comes up or changes there isn't any confusion over what needs done next. Once again, no issues currently being addressed by us. Keeping track of work orders and tasks assigned for each project/assignment can help keep employees organized and know where assignments stand. Also helps make sure projects get completed timely which saves money from having more than one person working on same task.