Review on 🌀 Big Ass Fans Haiku L Smart Ceiling Fan - 52 inch, White by Anna Jackson

I bought a Haiku L-Series fan on Revain and paid $150 to have it professionally installed by an installer. The fan made a loud click with each rotation. I called customer service, they were very helpful on the phone and told me about 5 different common remedies. The fan is still making a loud clicking noise and needs to be replaced. I spoke to customer service on Monday and they wanted to call me back Monday afternoon, Tuesday at the latest, to fix everything. Five days later, as I said, there is still no call and the fan is not running because of a loud clicking noise. install another one. I was glad to have a fan but I wasted a lot of time and money and it seems like they don't care about customers when you have a problem. This is my first negative written review of anything in my life. I wasted my time and about $250. I'm writing this so you know what can happen if you have a problem with your fan. I'm disappointed that the fan didn't work, even more disappointed that they didn't respond to me as claimed and try to fix the problem. I've been doing a lot of fan research the past few days, I'm going to buy a Monte Carlo Maverick fan. Costs a little less, looks better and has a DC motor that saves you money.