It is very accurate in tracking all products we use or sell so no overcharges are there! Not to much customization options available for us as compared to other applications like SAP etc.
Also it would be great if they can add more features that help our companies' sales team manage their accounts better by making them easy-to-use while managing clients/projects from different locations at same time using one account management tool only. I recommend! Easy access for any user; even newbie will able understand easily what kind of product he needs. We have realized an excellent improvement when integrating this application within the organization system.